Effective starting: 24 March 2015
Our websites may contain links to other websites. HARPER is not responsible for the privacy policies of those other websites and we recommend you review the privacy policies of each site you visit.
HARPER website(s): including but not limited to weareharper.com and weareharper.com.au and any related websites, subdomains, blogs, third party social media platforms, customer service and ordering systems.
Content: any Information or data that you upload, submit, post, create, transmit, store or display on a HARPER website.
Personal Information: Information that may be used to readily identify or contact you as an individual person, such as name, address, email address, or phone number. Personal Information does not include information that has been aggregated or anonymized such that it does not allow for the ready identification of specific individuals.
Device: any computer used to access HARPER, including without limitation a desktop, laptop, mobile phone, tablet or other electronic device.
Includes/including: ‘including without limitation’
Unless otherwise stated, our websites, social media platforms, customer service and ordering systems are treated the same for the purposes of this document.
INFORMATION YOU PROVIDE TO US
The type of Information we may collect includes:
Identifying and contact information (for example, your name, address, phone and email address)
Financial information (such as your credit card details)
Health information (for example, if a customer were to have an adverse reaction to a product), and
Information about your purchases and your other activity on our website (such as tracking which areas of the website you visit and the content you view).
We will only collect Personal Information about you by lawful and fair means and not in an unreasonably intrusive manner. Information we collect allows us to provide you with products you request and information on other products offered by us. We may also be required by law to collect some Personal Information. If you do not provide the Personal Information requested of you, HARPER may be unable to provide you with the products you have requested.
In the process of using HARPER websites, including establishing or modify your account, contact with customer support or engaging with us through third party social media platforms or otherwise communicate with us, we collect and store Content that you create, input, submit, post, upload, transmit, store, display, collaborate on or share. Such Content includes any Personal Information or other sensitive information that you choose to include.
Any information, including Personal Information, that you submit to our websites or third party social media platforms could be visible to the public.
INFORMATION WE COLLECT FROM YOUR USE OF HARPER
We may collect non-personal Information from you including browser type, operating system, internet service provider and web pages visited and store this in log files when you interact with HARPER websites. We may connect Personal Information to Information gathered in our log files as necessary to improve your individual user experience.
Cookies and Other Tracking Technologies:
INFORMATION WE COLLECT FROM OTHER SOURCES
HOW WE USE INFORMATION WE COLLECT
The Personal Information we collect from you will be used in some or all of the following ways and is not limited to:
Providing, administering, operating, maintaining, improving and promoting HARPER and our systems
Process and complete transactions and emailing you related information, including purchase confirmation and invoices
Delivery of products you have purchased from HARPER, either directly or through third party postal delivery services
Updating you on delivery services and other customer support services
Maintaining, updating and servicing your account with us
Enabling you to access and use HARPER, including uploading, downloading, collaborating on and sharing Content
Improving our website, including modifications to your usage, history and preferences and customizing your future shopping experiences
Providing you with information about our products, events or other promotional information
Responding to your comments, questions and requests, providing customer service and support; providing you with information about services, features, surveys, offers, promotions, contests and events; providing other news or information about us and our partners; and sending you any other notifications including technical notices, updates, security alerts, and support and administrative messages
Process and deliver contest entries and rewards
Monitor and analyze usage, trends and activities for the purposed of marketing and advertising
Investigate and prevent fraudulent transactions, unauthorized access to HARPER, and other illegal activities
For other purposes about which we will notify you.
Notwithstanding the foregoing, we will not use Personal Information appearing in our Analytics Logs or Web Logs for any purpose.
INFORMATION SHARING AND DISCLOSURE
We will never sell, share or provide your Personal Information or Content, including to third parties for their marketing purposes, except as described in this policy, by law or with your consent.
When you engage with HARPER, Content you provide will be displayed back to you. Certain features of our website or social media platforms may allow you to make some of your Content public, in which case it will be readily accessible to anyone. You should be aware that any Content you provide in public platforms could be read, collected and used by others who access them. Your posts may remain even after you cancel your account. We therefore urge you to consider the sensitivity of any data you make public.
You should be aware that the administrator of your HARPER account may be able to access Information you have previously provided to us and may disclose, restrict, access or delete your Information or account.
THIRD PARTY SERVICES
Third party services may be contracted to carry out work from time to time in the maintenance and development of HARPER. In general, third party providers used by us will only collect, use, disclose your Information to the extent necessary to allow them to perform the services they provide. However, some third party services have their own privacy policies in respect to the Information we provide them. We recommend you read their privacy policies so you understand how they handle your Personal Information.
COMPLIANCE WITH LAWS AND LAW ENFORCEMENT REQUESTS
We may disclose your Information (including your Personal Information) to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and terms of service, (c) to protect the security or integrity of HARPER products, (d) to protect HARPER, our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose Information to assist in preventing the death or serious bodily injury of any person.
We may share or transfer your Information (including your Personal Information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We may also share aggregated Information that does not directly identify you with the third parties described above.
DATA STORAGE, TRANSFER AND SECURITY
HARPER hosts data with hosting service providers in numerous countries including the United States and Australia. The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that Information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any passively-collected Personal Information you choose to store in Websites or Services are maintained at levels of protection to meet specific needs or obligations you may have relating to that Information.
Where data is transferred over the Internet as part of a Website or Service, the data is encrypted using industry standard SSL (HTTPS).
You may opt out of receiving promotional communications from HARPER by using the unsubscribe link within each email, updating your email preferences at www.weareharper.com, or emailing us to have your contact Information removed from our promotional email list or registration database. Please allow us ten (10) days to process your request. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding HARPER websites.
ACCESS TO AND UPDATING YOUR INFORMATION
Please contact HARPER if you would like to seek access to or correct the Personal Information we hold about you. HARPER will generally provide you with access to your Personal Information if practicable and will take reasonable steps to amend any Personal Information about you which is inaccurate or out of date.
If you have any questions about this Statement, the practices of HARPER with respect to Personal Information, or your dealings with this website, you can contact us at email@example.com
To make a complaint about a breach of the Australian Privacy Principles, which includes how we handle your Personal Information, please contact our customer service team at firstname.lastname@example.org. We will endeavor to respond to your complaint within a reasonable time after it is received. If you are not satisfied by our response, you may acquire further information regarding privacy from the Office of the Australian Information Commissioner by:
Calling their Privacy Hotline on 1300 363 992
Visiting their website at http://www.oaic.gov.au
The Australian Information Commissioner
GPO Box 5218
Sydney NSW 1042
T: +61 2 8060 9166
M: PO Box 396, Strawberry Hills NSW 2013